Terms of service

Terms of Service – Ivory Smith

OVERVIEW

This website is operated by Ivory Smith. Throughout the site, the terms “we”, “us” and “our” refer to Ivory Smith. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms:

  • You confirm you are at least the age of majority in your country or have parental consent.

  • You may not use our products for any illegal or unauthorized purpose.

  • You must not transmit any viruses, malware, or destructive code.

A breach of any Terms will result in immediate termination of services.

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time.

  • Content transmitted over networks may be unencrypted and involve transmissions over various networks.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.

SECTION 3 – PRODUCTS & AVAILABILITY

  • Products are printed and fulfilled by third-party partners on a made-to-order basis.

  • Product images are for reference only; colors and placement may slightly vary.

  • We reserve the right to limit quantities or discontinue products at any time.

SECTION 4 – PRICES & BILLING

  • Prices are subject to change without notice.

  • We reserve the right to cancel or limit orders at our discretion.

  • You agree to provide current, complete, and accurate purchase and account information.

SECTION 5 – SHIPPING & DELIVERY

  • Shipping times are estimates and not guaranteed.

  • Delays caused by couriers, customs, or external factors are not the responsibility of Ivory Smith.

  • Customers are responsible for customs fees, import duties, or taxes if applicable.

SECTION 6 – RETURNS & REFUNDS

Because items are made to order:

  • Returns or exchanges are accepted only for defective or incorrect items.

  • Claims must be submitted within 7 days of delivery with photo evidence.

  • No refunds for sizing issues, buyer’s remorse, or normal wear.

Approved refunds will be processed to the original payment method.

SECTION 7 – ACCURACY OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. We reserve the right to correct errors or omissions at any time.

SECTION 8 – INTELLECTUAL PROPERTY

All designs, logos, content, and materials are the exclusive property of Ivory Smith and may not be used without permission.

SECTION 9 – THIRD-PARTY SERVICES

We are not responsible for third-party tools, payment gateways, or shipping services. Please review their policies separately.

SECTION 10 – PROHIBITED USES

You are prohibited from using the site:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To interfere with site security or functionality

SECTION 11 – LIMITATION OF LIABILITY

Ivory Smith shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

SECTION 12 – GOVERNING LAW

These Terms are governed by applicable laws and regulations.

SECTION 13 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting.

SECTION 14 – CONTACT INFORMATION

Questions about the Terms of Service should be sent via our website contact page.