Refund policy

Return & Refund Policy – Ivory Smith

At Ivory Smith, each item is made to order just for you. Please read our policy carefully before placing an order.

Returns

Because our products are custom-made, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

We only accept returns if:

  • The item is defective

  • The item is damaged

  • The item received is incorrect

Reporting an Issue

If there is a problem with your order, you must contact us within 7 days of receiving your item.

To submit a claim, please provide:

  • Your order number

  • Clear photos showing the issue

Requests submitted after 7 days will not be eligible for a refund or replacement.

Refunds

Once your claim is reviewed and approved:

  • A refund or replacement will be issued

  • Refunds are processed to the original payment method

  • Processing times may vary depending on your payment provider

Non-Refundable Items

We do not offer refunds for:

  • Incorrect size selection

  • Normal wear and tear

  • Color variations due to screen or printing differences

  • Orders placed with incorrect shipping information provided by the customer

Shipping Costs

  • Original shipping fees are non-refundable

  • Customers are responsible for any customs fees, duties, or taxes (if applicable)

Lost or Delayed Orders

  • Shipping times are estimates and not guaranteed

  • Ivory Smith is not responsible for delays caused by couriers or customs

  • If an order is confirmed lost by the carrier, we will work with you on a resolution

Contact Us

If you have questions about our Return & Refund Policy, please contact us through the Ivory Smith website.