Shipping policy
Shipping Policy – Ivory Smith
At Ivory Smith, all items are made to order and shipped through trusted third-party fulfillment partners. Please review our shipping information below.
Order Processing Time
-
All orders are made to order
-
Processing time: 2–5 business days
-
Orders are processed Monday to Friday (excluding holidays)
Once your order is processed, it will be handed over to the shipping carrier.
Shipping Time
Estimated delivery times vary by destination:
-
Local & Regional: 7–14 business days
-
International: 10–20 business days
Delivery times are estimates and may vary due to customs, courier delays, or peak seasons.
Shipping Rates
-
Shipping costs are calculated at checkout
-
Rates vary depending on destination and order size
Customs, Duties & Taxes
-
International orders may be subject to customs fees, import duties, or taxes
-
These charges are the responsibility of the customer
-
Ivory Smith is not responsible for delays caused by customs clearance
Incorrect Address
-
Please ensure your shipping address is correct at checkout
-
Ivory Smith is not responsible for orders delivered to incorrect addresses provided by the customer
-
Orders returned due to incorrect addresses are not eligible for refunds
Lost or Delayed Packages
-
Shipping times are estimates and not guaranteed
-
Ivory Smith is not responsible for delays caused by shipping carriers or customs
-
If your package is confirmed lost, please contact us and we will assist you with a resolution
Tracking Information
-
Tracking details will be provided once your order has shipped
-
Tracking updates may take 24–72 hours to appear
Contact Us
If you have any questions about shipping, please contact us through the Ivory Smith website.